Frequently Asked Questions

What is a TÉNOA wellness ball?
A TÉNOA wellness ball is a plant-based dissolvable drink ball made for creating a simple hot or cold beverage ritual.

How do I prepare it?
Place one wellness ball in your cup, add approximately 100 mL of boiling water, and stir until dissolved. Top up with hot water or milk to taste.

Can I make it iced?
Yes. Dissolve the ball in a small amount of hot water first, then add cold water or milk and ice.

How many wellness balls should I use?
Use one wellness ball per drink.

How many balls are included in one pouch?
Each pouch contains four individually wrapped 8 g wellness balls, with a total net weight of 32 g.

What flavours are available?
Matcha Vanilla, Golden Milk, Mango Passionfruit, and Ube Coconut.

Are TÉNOA products vegan or gluten-free?
Final dietary and allergen information will be clearly displayed on each product page and package before launch.

How should I store the wellness balls?
Store them in a cool, dry place, reseal the pouch after opening, and keep them away from moisture and direct sunlight.

Where do you ship?
Shipping destinations and delivery estimates will be confirmed before launch.

Can food products be returned?
Our final return and refund policy will be displayed clearly before checkout.